BSB Transparency Rules

Price Transparency

1)  Website must state that professional or lay clients for Public Access work may contact barristers or chambers to obtain a quotation for legal services and provide contact details.

State that quotations will be provided within a reasonable time period (usually 14 days) dependent on consumer need/urgency quotations, in clear and understandable terms and if barrister or chambers is willing to provide the legal services.

Quotations may be provided by clerks on behalf of barristers and no charge will be incurred. Further papers may be needed to quote a more precise figure.

Should state that if the scope of legal services changes, then the quotation will not be binding. Also make clear that a quotation does not amount to acceptance of instructions.

Redress transparency

1) Website must display 'barristers regulated by the Bar Standards Board' on homepage.

2) Complaints and Regulatory Information

Our complaints procedure can be found at (https://www.9sjs.com/client-care/complaints-procedure/).

If you are unhappy with the complaints procedure or do not receive an answer within eight weeks, then you have the right to complain to the Legal Ombudsman.

There are time limits for making a complaint to the Legal Ombudsman. You must complain to the Legal Ombudsman either within six years of your barrister’s actions/failure to act, or not later than three years after you should reasonably have known there were grounds to complain. You must also complain to the Legal Ombudsman within six months of receiving your barrister’s final response to your complaint.

You can write to the Legal Ombudsman at ‘Legal Ombudsman PO Box 6806, Wolverhampton. WV1 9WJ.’

More information is available at their website (http://www.legalombudsman.org.uk).

You can also search the decision data on the Legal Ombudsman’s website (http://www.legalombudsman.org.uk/raising-standards/data-and-decisions/#ombudsman-decision-data). This shows legal service providers which received an ombudsman’s decision in the previous 12 months, and whether the legal ombudsman required the provider to give the consumer a remedy. Alternatively, you can contact the Legal Ombudsman on 0300 555 0333 to ask about this or email (enquiries@legalombudsman.org.uk).

3)  Barrister's Register

Barristers in chambers are regulated by the Bar Standards Board. You can search the Barrister’s Register on the Bar Standards Board’s website (https://www.barstandardsboard.org.uk/regulatory-requirements/the-barristers'-register/).

This shows (1) whether a barrister has a current practising certificate, and (2) whether a barrister has any disciplinary findings, which are published on the Bar Standards Board’s website in accordance with their policy. Alternatively, you can contact the Bar Standards Board on 020 7611 1444 to ask about this or email (ContactUs@BarStandardsBoard.org.uk).