1) As a set of chambers we strive to provide outstanding legal services accompanied by the highest professional standards of client care. We continually monitor our performance and conduct regular reviews of our systems and procedures to refine and improve our standards of client care.
2) We recognise that whilst excellent advocacy, drafting or advising is our core function, it must be accompanied with high standards of client care and professional conduct. Clients may initially wish to telephone Chambers clerks to discuss suitable Counsel, Counsel’s availability and the estimated fees for a case, before sending formal instructions to Chambers.
3) On doing so, the clerks will be able to discuss these matters and answer any other questions you may have prior to instructing Counsel in a particular case. Thereafter, on receipt of formal instructions to act, a client care letter acknowledging receipt of those instructions as well as setting out details of any agreed timescales, terms of work and any fees which have either been agreed or estimated will be sent to you. The instructions will, wherever possible, be given to Counsel on the same day or within 24 hours of receipt.
4) Where the instruction is for advice/opinion a written reply will be given within 14 days, unless a later date is agreed with the client. If an extension to this time is required, the client will be advised by telephone by the barrister or his clerk and a new reporting date agreed. This will be marked on the instructions. Any possible conflict of interest will be immediately referred to the Senior Clerk who will telephone the client to discuss whether Counsel may continue to be instructed or whether alternative Counsel must be found.
5) Alternative Counsel from within Chambers will usually be recommended but occasionally the nature of the conflict may require that the brief be returned to other Chambers. In those circumstances we will do all that we can to assist in finding suitable alternative Counsel.
6) Chambers are often instructed to act for both sides in a case and have internal procedures for ensuring that, where necessary, separate clerking is arranged and papers are held in secure storage. Standard case fee invoices will be issued promptly after the end of a case or agreed stage within a case. This will usually be within 5 working days.